Out of fairness to both our customers and ourselves we enforce the following studio policies for all sessions:
Cancellation/rescheduling policy: We will go to great lengths to meet your schedule needs and in return we ask that you keep the appointments you set. Because we take no more than two clients per day and because our weekend and evening sessions are in high demand we have a 72 hour cancellation notice requirement for all photo and ordering sessions. Missed appointments or those canceled with less than 72 hours notice will incur a $100 cancellation/reschedule fee. Weather postponements do not incur cancellation fees IF we have agreed on the postponement – please don’t skip your appointment without confirming first. We will be glad to work with your scheduling needs for documented emergencies.
Order sessions: We do not offer paper or online proofs or other take-home proof materials. Initial orders must be placed during your order session in-studio. It is therefore, critical that all necessary decision makers be present during the order session. You may incur additional charges for changes made to an order because necessary decision makers were not present. A $150 fee will be charged for repeat order sessions scheduled because a necessary decision maker was not available at the first order session.
Reproduction rights: In accordance with Federal Law no reproduction rights are granted for any image we provide. Because of our desire for you to have the highest quality products it is not our general practice to provide digital files. We may, however, include digital files with certain packages or special offers. In the event that you receive digital files they may only be reproduced for personal use and never sold or re-licensed.
Orders: Because of the uniqueness of your photos all orders are final when placed. Defects in workmanship will be promptly corrected. Additional costs may be incurred should you change your mind about which photo(s) you want to have after those photos have been produced. If a photograph, cnavas or other work becomes damaged in your possession (not due to faulty workmanship) we will gladly work with you or your insurance company to produce a replacement. Replacement costs vary by type and size of your art, please contact the studio to obtain a current price.
Order Minimums: You are never obligated to order if you don't love your photos. If you choose to order there is a minimum purchase requirement of $499 on Lite and Signature sessions and $850 on Deluxe sessions.
Payment: We accept Visa, MasterCard, Discover, cash, personal and bank checks. A $35 administrative fee will be added to orders where a check doesn’t clear. Payment is due in full at the time of your order. For orders over $1000 we offer split payment options and payment must be made in full before any prints or other products are delivered. In the event that you are offered split payments, your first payment will be due at the time you place your order and your credit card will automatically be charged when your order is complete (please note that you will be charged when your order is ready to pick up even if you delay the pickup).
Retouching and style: We will do our best to accommodate your blemish removal and other retouching requests. Some requests are simply not possible and others may be so complex that an additional fee is required. We will inform you at the time of your order of any adjustments to be made for retouching. In the case of all toning, retouching and other adjustments please be aware that everything we create is hand printed and as such small variances are a normal part of the process. When in doubt we will rely on our professional experience to create what we believe is the best presentation of any given image.
Photography/recording of our sessions: There is no photography or other recording allowed during any of our sessions, this includes order sessions. Mark occasionally offers lessons and would be happy to discuss your photography interests outside of your session.
Services for competing photographers: There is a $1800 minimum purchase requirement for professional and semi professional photographers working in the Rocky Mountain Region. Your status as a professional will be defined at our sole desecration.
some important definitions as they apply to our services:
Family: For our purposes, family means two or more people in a blood or committed relationship with each other. We will happily recognize domestic partnerships, engaged couples, life partners and adoptive children/parents as family. Business partners and friends with no romantic relationship outside of the business are not family, family sessions are not for business headshots or advertisement. We offer both of those services, please feel free to inquire about rates.
Senior Portraits: senior portraits are for high school seniors only.